Return & Exchange Policy

7-Day Return & Exchange Window

At GenZverse, we want you to be happy with your purchase. If you are not satisfied, you can request a return or exchange within 7 days of receiving your order. After the 7-day window has expired, return or exchange requests will not be accepted.

Eligible Products

We accept returns and exchanges for both defective and non-defective products. The policy applies to new and slightly used products. You can request a return or exchange for reasons such as:

• The size or fit is not right
• The colour is not what you expected
• You do not like how the product looks
• You are not satisfied with the product
• The product has a defect
• The wrong product was received

Return & Exchange Cost

Returns and exchanges are completely free for you. GenZverse will cover the return shipping cost — no restocking fee will be charged.

Return Method

Returns and exchanges are handled by mail. A prepaid return label is included as part of the return process at no additional cost to you.

Exchange Policy

You may request an exchange within the 7-day window. If the requested replacement product or size is available, we will process the exchange promptly. If the replacement is unavailable, we will contact you and provide an appropriate alternative resolution.

Refunds

Where a refund is applicable, GenZverse will process it after the returned product is received and reviewed. Refund processing time is up to 7 days. Your payment provider or bank may require additional processing time before the refunded amount appears in your account.

How to Start a Return or Exchange

To initiate a return or exchange, contact us at genzverse.store@gmail.com within 7 days of receiving your order. Please include your order number and reason for the request. We will guide you through the next steps and provide your free return label.