Refund & Return Policy

7-Day Easy Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if the product is damaged or incorrect.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return

To start a return, you can contact us at genzverse.store@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.